Fifth Third Bank Preferred Relationship Advisor- Chicago in Rosemont, Illinois
Fifth Third Bank is one of the top-performing banks in the country, with a heritage that spans more than 150 years. We've staked our claim on looking at things differently to making banking a Fifth Third Better. This applies to our relationships with customers and employees alike.
We employ about 18,000 people, and what we offer is:
# A chance for employees to build their future, with supportive career development and financial wellness programs.
# An environment where we win together. We celebrate achievement and work collaboratively. We're also a three-time Gallup Great Workplace honoree.
# An invitation to impact lives in a positive and lasting way. Everything we do is geared toward improving lives. That's fun and exciting.
It comes down to the fact that Fifth Third is a warm and caring place to with which to grow # as a customer or as a team member.
In Retail at Fifth Third Bank, we continue to focus on delivering a world-class customer experience by keeping the customer at the center of everything we do. Our teams are fully committed to working as One Bank to provide our customers the financial support they need when they need it. Being a Fifth Third better means we are there for our customers and ready to earn their trust and confidence when providing solutions for their needs.
A sales and service position responsible for the acquisition, growth, and retention of mass affluent customers in the Preferred Program in an inbound and outbound call center environment. Proactively contact and service customers in thesalesandserviceof bank products/services to fit the customers' needs. Utilize the consultative sales process, using the prescribed tools, and partner with financial centers and internal sales partners.
Responsible and accountable for risk by openly exchanging ideas and opinions, elevating
concerns, and personally following policies and procedures as defined. Accountable for always
doing the right thing for customers and colleagues, and ensures that actions and behaviors drive
a positive customer experience. While operating within the Bank's risk appetite, achieves results
by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
ESSENTIAL DUTIES & RESPONSIBILITIES:
.Execute on retail strategies and tactics to increase the Preferred Program households, fulfill customer needs, provide an excellent customer experience, while removing roadblocks to achieve goals.
.Build deep relationships with customers to earn status as trusted advisor by utilizing consultative sales and service.
.Demonstrate ability to simplify and communicate complex financial concepts.
.Maintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs.
.Initiate and maintain customer and prospect contact through a variety of methods, including but not limited to customer interaction via the phone.
.Keep current on activity within business industry and economic environment to enhance ability for anticipated needs of the customer, and proactively providing new solutions for current and future financial needs.
SUPERVISORY RESPONSIBILITIES: None
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
.College degree or retail banking experience providing transferrable skills, or, combination of education and experience.
.Experience in the financial industry and with call center back ground preferred.
.Pass consultative selling skills certification and complete ongoing educational requirements as prescribed.
.Demonstrated ability to establish relationships with both prospect and customers and the ability to deepen the relationship with established customers.
.Life and Health license, Series 6 and Series 63 optional.
.This position requires SAFE Act registration at the time of employment through the Nationwide Mortgage Licensing System ("NMLS").
.Normal office environment with little exposure to dust, noise, temperature and the like.
.Extended viewing of a computer monitor.
.Repetitive keystroke movements (computer and calculator).
.Extended use of phone and headset.
.Sitting for an extended period of time in an office environment.
.Flexible working hours including nights and weekends.
Fifth Third Bank is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.