Fifth Third Bank Commercial Relationship Manager IV in Knoxville, Tennessee


Fifth Third Bank is one of the top-performing banks in the country, with a heritage that spans more than 150 years. We've staked our claim on looking at things differently to making banking a Fifth Third Better. This applies to our relationships with customers and employees alike.

We employ about 18,000 people, and what we offer is:

# A chance for employees to build their future, with supportive career development and financial wellness programs.

# An environment where we win together. We celebrate achievement and work collaboratively. We're also a three-time Gallup Great Workplace honoree.

# An invitation to impact lives in a positive and lasting way. Everything we do is geared toward improving lives. That's fun and exciting.

It comes down to the fact that Fifth Third is a warm and caring place to with which to grow # as a customer or as a team member.

Fifth Third Bank's Wholesale division offers banking, cash management, and financial services to large and middle market businesses, government, and specialized industries. In addition to traditional lending and depository offerings, our commercial products and services include global cash management, foreign exchange and international trade finance, derivatives and capital markets services, asset-based lending, real estate finance, commercial leasing, and syndicated finance. We are a team of professionals focused on delivering innovative and client-specific solutions that leverage the Bank's expertise in treasury management, capital markets, and international products and services. Our sales process drives the delivery of financial solutions through a relationship team consisting of subject-matter experts who ensure all aspects of our client's needs are assessed and met.


Responsible for profitable business development as well as monitoring the quality of an largest existing portfolio of companies with annual gross sales of at least $50MM and generally less than $500MM within a specific geographicarea.Abilitytodeveloptrusted

advisory relationships with the Senior Executives ( e.g. CEO, CFO, COO) of the Company.

Capable to lead and coordinate with One Bank Partners to create and implement a relationship

strategy for very large, complexassignedclients and prospects. This position requires a strong

understanding of credit, commercial products and financial statement analysis, in order to offer

beneficial banking solutions (e.g. loans, treasury management, capital markets) based onclients

andprospects needs. This role is expected to solicit participation in public debt issuance for

clients. Some incumbents may specialize in a specific industry such as Health Care. This role is

expected to activity participate in community activities.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures thatactions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.


Business Development

. Work independently to identify and develop profitable new "lead left" client relationships by

leveraging centers of influence, existing clients, & referral sources

. Effective grow long term profitable "lead left" relationships

. Work closely with assigned Fifth Third internal partners to deepen existing relationships and

acquire new high value prospective relationships.

. Attend community and/or specific industry forums, conferences and/or meetings in order to

broaden relationship networks, referral sources and continually deepen knowledge of trends,

practices, services and the competitive landscape.

Portfolio Management

. Work with One Bank partners (Treasury Management., Capital Markets, and Wealth

Management etc.) analyze, evaluate and develop a tailored relationship strategy for each client or


. Responsible for planning and conducting relationship strategy review meetings with internal Fifth

Third Business Partners and Client's trusted advisors (e.g. attorney, accountants)

. Ensure that customer relationships are managed to maximize the opportunity for the bank, while

taking into account Bank risk and customer needs.

Client Experience

. Meet with customers on a regular basis to enhance the trusted advisor relationship and ensure

business needs are being met

. Lead and coordinate all client facing activities, including credit support, treasury management,

and capital markets

. Utilize the Bank's Customer Relationship Management (CRM) system for client activity tracking,

call reports and pipeline management. Reinforce use of CRM for assigned Fifth Third partners for

monitoring pre-call and post-call activities

. Utilize consultative sells skills, commercial playbook principals and call reporting plans to

enhance the client experience

Credit Excellence

. Analyze the financial information provided to determine the questions to ask to decide on the

credit request that should be pursued

. Partner with Portfolio Managers and Credit Officers on credit requests and adhere to established

Portfolio Management guidelines (i.e., delinquencies, documentation preparation, financial

statement tracking exceptions, matured loans).

. Monitor, on an ongoing basis, information concerning customer financial performance, condition,

and industry trends to determine that any credit exposure is at an acceptable risk, and priced



No formal supervisory responsibilities. Expected to provide guidance to Commercial RM I & II


. Bachelor's or Master's in Business (e.g. Business Administration, Finance, Accounting) or

equivalent work experience preferred

. Minimum of 10 years Commercial Banking experience

. 9 years of relationship account management experience preferred

. Formalized commercial credit training or equivalent credit experience required

. Underwriting experience preferred

. Proven track record of partnership with investment bankers to provide strategic and capital

market advice

. Strong business acumen, to include detailed analysis, review of financial statements and

understanding of accounting principles.

. Thorough knowledge of Commercial, Treasury Management, and alternative lending and

financing options

. Ability to assess client needs, drivers of profitability, and corporate/personal life cycle optimizing financial solutions.

. Exhibits strong presentation skills in both large and small group settings. Proven ability to

communicate with impact. Understands the audience and adjust communication as is appropriate level of detail for the audience; captures and holds the audience's attention

. Proven track record of identification and understanding of business issues, problems, and

opportunities and the ability to create relevant options for addressing problems/opportunities to

achieve desired outcomes

. Proven track record of exploring options for a prospective client or existing buyer/COI's prior to

advocating for a solution

. Influences client decision regarding strategy and product solutions-Engages in joint business

planning with internal partners and buyers

. Determines task and resources and project requirements by breaking them down into task and

defining roles and responsibilities

. Scans the internal and external environment to identify the relationships that should be initiated

or improved to achieve business goals and fulfill clients needs

. Demonstrates strong verbal and written communication skills, with particular emphasis on

experience in face-to-face negotiations.

. Proven ability to work in a team-based sales environment.

. Must be proficient in all Microsoft Office software; familiarity with prospecting and CRM sales

tools preferred.

. Regional /local travel

Fifth Third Bank is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

Copyright © 2015 Fifth Third Bank, Member FDIC, All Rights Reserved. Fifth Third and Fifth Third Bank are registered service marks of Fifth Third Bancorp. Fifth Third Bank is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, pregnancy, military status, veteran status or any other legally protected status.