Fifth Third Bank Virtual Sales Assistant in Grand Rapids, Michigan


Fifth Third Bank is one of the top-performing banks in the country, with a heritage that spans more than 150 years. We've staked our claim on looking at things differently to making banking a Fifth Third Better. This applies to our relationships with customers and employees alike.

We employ about 18,000 people, and what we offer is:

# A chance for employees to build their future, with supportive career development and financial wellness programs.

# An environment where we win together. We celebrate achievement and work collaboratively. We're also a three-time Gallup Great Workplace honoree.

# An invitation to impact lives in a positive and lasting way. Everything we do is geared toward improving lives. That's fun and exciting.

It comes down to the fact that Fifth Third is a warm and caring place to with which to grow # as a customer or as a team member.

Mortgage Banking at Fifth Third Bank encompasses three sales channels # Retail, Direct and Correspondent. It also includes the operations side, with three major Fulfillment Centers in Cincinnati, Ohio; Grand Rapids, Michigan; and Chicago, Illinois. We offer many different mortgage loan options, and our customers look to us when they are thinking about buying a new home, building their dream home, refinancing their existing home, or exploring options for downsizing. Additionally, the Fifth Third partners with the Community College Foundation to bring the Financial Empowerment eBus to our communities. This bus is retrofitted as a mobile classroom that hits the streets to provide financial education on important topics including homeownership. We also play a key role in supporting homeownership by offering refinancing and modification opportunities.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensuresthatactions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.


  • Enter pre-qualifications and applications in the Loan Origination system.

  • Evaluate loan options with the Loan Consultant that adhere to product and credit guidelines.

  • Identify loan adjustments and execute change of circumstance in the loan origination system.

  • Assure all components to the file are ordered, copied and included in the loan package prior to processing.

  • Work with customers to set expectations including but not limited to rate inquires, appointments, loan status and other information deemed necessary.

  • Confirm and attend appointments and review with customer all documents needed at time of application to ensure efficiency.

  • Serve as a liaison between Loan Consultant, Fulfillment and Sales Support.

  • Assisting in other areas as needed.


GENERAL FUNCTION: Provides a wide range of duties related to the day-to-day sales functions of a Mortgage Loan Originator . This position will support a multitude of Mortgage Loan Officers.


  • High school diploma or equivalent.

  • Minimum one-year customer service, mortgage processing or loan originations experience.

  • Broad understanding of residential mortgage loans.

  • Proven computer skills with knowledge of windows based applications.

  • Knowledge of federal lending regulations governing residential real estate lending.

  • Demonstrated leadership and organizational skills.

  • Strong written and verbal communications skills.

  • Demonstrated teamwork and customer service skills.

  • Ability to analyze policies, procedures and guidelines in a way that maximizes productivity but protects the level of risk desired.

  • Ability to learn and apply knowledge of conventional, government, portfolio guidelines and the computer loan application system.

  • This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). The NMLS web site ( provides the MU4R questions and registration requiredforemployment in this position.

Fifth Third Bank is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.