Fifth Third Bank Expatriate Specialist II. in Detroit, Michigan
Fifth Third Bank is one of the top-performing banks in the country, with a heritage that spans more than 150 years. We've staked our claim on looking at things differently to making banking a Fifth Third Better. This applies to our relationships with customers and employees alike.
We employ about 18,000 people, and what we offer is:
# A chance for employees to build their future, with supportive career development and financial wellness programs.
# An environment where we win together. We celebrate achievement and work collaboratively. We're also a three-time Gallup Great Workplace honoree.
# An invitation to impact lives in a positive and lasting way. Everything we do is geared toward improving lives. That's fun and exciting.
It comes down to the fact that Fifth Third is a warm and caring place to with which to grow # as a customer or as a team member.
Fifth Third Bank's Wholesale division offers banking, cash management, and financial services to large and middle market businesses, government, and specialized industries. In addition to traditional lending and depository offerings, our commercial products and services include global cash management, foreign exchange and international trade finance, derivatives and capital markets services, asset-based lending, real estate finance, commercial leasing, and syndicated finance. We are a team of professionals focused on delivering innovative and client-specific solutions that leverage the Bank's expertise in treasury management, capital markets, and international products and services. Our sales process drives the delivery of financial solutions through a relationship team consisting of subject-matter experts who ensure all aspects of our client's needs are assessed and met.
GENERAL FUNCTION: Administers the retail aspects of international banking and sales of bank products to expatriate customers including depository accounts, account transactions, international wire transfers and foreign currency transactions, creditcardsand coordinates car loan and mortgage loan products as well as Fifth Third Securities products with Fifth Third internal partners. Develops and maintains relationships with International corporate clients and prospects Bancorp-wide to growrevenue.Completes sales calls individually without assistance from Relationship Managers. Train and review work and correspondences from Expatriate Specialist I if appropriate.
Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures thatactions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Identifies opportunities and develops strategies to market retail banking products and services to expatriates. Responsible for retaining and attracting new customers throughout the Bancorp by selling and marketing all retail products.
Consistently meets or exceeds sales and profit goals set for the area.
Calls on corporate clients and individuals to sell bank products, including more sophisticated products and services.
Refers commercial business opportunities to appropriate Relationship Managers and follows up on referrals received from other areas.
Opens accounts, communicate customs and practices of the U.S. banking system to international clients, develops explanatory literature in foreign languages, publishes a newsletter targeted to international clients.
Communicates professionally with customers and bank employees to resolve account questions, issues or problems.
Performs seminars in native languages and English regarding retail and international services offered by Fifth Third.
Responds to international transaction requests for individuals including expatriate loans and accounts and individual international currency or wire requests.
Pursues workflow process improvements internally and with clients.
Promotes foreign exchange to expatriates.
Acts as the back up for the International Relationship Managers.
Coordinate and support various projects.
Attend programs and seminars with state and local economic development agencies, chambers of commerce and local trade groups promoting foreign investment.
SUPERVISORY RESPONSIBILITIES: None
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
Bachelor's Degree or equivalent experience required.
Typically requires 2 to 5 years of banking experience.
Prior international or expatriate banking experience strongly preferred.
English and bilingual language skills (Japanese or German preferred) including the ability to speak, read, write and use computer software in a second language on a professional level required.
Ability to properly type, edit and proof general business correspondence and prepare reports.
Attention to detail; strong sales ability; strong interpersonal skills; ability to prioritize multiple tasks required.
Experience with Word and Excel required. Must be able to work efficiently in a fast-paced environment.
Fifth Third Bank is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.