Fifth Third Bank Subpoena Supervisor. in CINCINNATI, Ohio
Fifth Third Bank is one of the top-performing banks in the country, with a heritage that spans more than 150 years. We've staked our claim on looking at things differently to making banking a Fifth Third Better. This applies to our relationships with customers and employees alike.
We employ about 18,000 people, and what we offer is:
# A chance for employees to build their future, with supportive career development and financial wellness programs.
# An environment where we win together. We celebrate achievement and work collaboratively. We're also a three-time Gallup Great Workplace honoree.
# An invitation to impact lives in a positive and lasting way. Everything we do is geared toward improving lives. That's fun and exciting.
It comes down to the fact that Fifth Third is a warm and caring place to with which to grow # as a customer or as a team member.
Central Operations is the home of over 2,300 employees who handle Fifth Third Bank's back-office functions and Contact Center services for nearly six million customers. Our goal is to operate as an efficient, behind-the-scenes machine to allow Fifth Third Bank transactions to be seamlessly executed for our affiliates and customers.
Coordinates and directs the daily operations of the Subpoena area in Deposit Operations. Assigns work and determines workflow. Ensures daily support functions related to Bancorp Legal Operations meets compliance standards set
both internally and externally by state. Ensures accurate and professional service to internal and
external clients and law firms are met.
Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensuresthatactions and behaviors drive a positive customer experience. While operating within the Banks risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
. Partners with key line-of-business stakeholders (e.g., Retail, Bancorp Legal) to minimize risks in the end-to-end Bancorp processes for Legal Operations within Depositor Services.
. Proactive in identifying potential risks and concerns and following up with management to resolve issues within the guidelines established.
. Assists in developing and implementing the functional area's program by assisting in development of policies and procedures related to the Legal Ops Program.
. Keeps abreast of changing regulatory situations, industry trends and product specific issues and their impacts to associated processes, communicating any changes to the department. Keeps informed on State law changes.
. Mitigates critical risks of the organization by identifying and escalating trends to management
. Ensures that department procedures are compliant with all relevant regulations and ensure top-down training.
. Ensures accurate and professional service regarding inquiries from Financial Centers or Legal Counsel.
. Provides a high level of customer service when responding to customers/internal department managers to resolve questions, inconsistencies or missing data.
. Understands the implications of the issues addressed (e.g., Legal, regulatory, operational in nature) and tracks those issues on the appropriate reports and continues to educate staff.
. Assists the manager in planning and monitoring the workflow of a group of employees within an assigned functional area, while maintaining optimum efficiency and cost effectiveness and ensuring that production standards are met and maintained.
. Reviews and maintains daily, weekly and monthly reporting of department performance against service level agreements.
. Identifies process improvement/efficiencies and assist in implementation of these ideas.
. Monitors quality matrices and other reports in an effort to mitigate risk for the benefit of the Bancorp.
. Coordinates quality control program for all of processes completed onshore and off. ensuring timely completion of all paperwork and reports.
. Performs regular self risk assessments on all risk sensitive functions within the departmental workflow and ensures proper controls are in place.
. Serves as a mentor/trainer for the department, ensuring that the department's staff is trained and knowledgeable.
. Perform any other duties as assigned.
SUPERVISORY RESPONSIBILITIES: Responsible for providing employees timely, candid and constructive performance feedback; developing employees to their fullest potential and provide challenging opportunities that enhance employee career growth;developingthe appropriate talent pool to ensure adequate bench strength and succession planning; recognizing and rewarding employees for their contributions.
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
. Associate's degree in Business or equivalent work experience.
. Minimum two (2) years supervisory/leadership experience
. Excellent verbal and written communication skills. Strong organizational skills.
. Experience with Microsoft office products, such as Access, Word, Excel, PowerPoint and Outlook.
. Leadership skills, initiative, detail oriented, strong analytical skills, and decisive decision making skills.
. Demonstrated ability to work in a team environment, presenting a professional image and commanding the respect of staff, peers, and senior management.
. Resourceful, flexible, high energy and assertive when negotiating terms with other firms.
. Ability to negotiate and collaborate with others, initiate action, adapt to change, make difficult
decisions while considering the risk and accept challenging assignments.
. Ability to work independently to meet deadlines.
. Normal office environment.
. Extending viewing of computer screens.
. May include local or overnight business travel.
Fifth Third Bank is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.