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GENERAL FUNCTION:

Manage multiple departments of varying responsibilities across Default Servicing, including Foreclosure, Bankruptcy, Property Preservation, Claims, Vendor Management, Litigation, Equity Review and Mediation and Affidavit processing. Direct responsibility for delinquency and loss performance of residential mortgage loans either owned or serviced by the bank. Responsible for the operational control of the foreclosure/bankruptcy, referral initiation, and administrative support functions related to real estate secured products. Provides effective procedure, regulatory reporting and system integration, Risk Management and product strategic planning. Drives Service Level Agreement performance for all internal and external customers. Interacts with Collections, Loss Mitigation, and REO as necessary to reduce losses, facilitate timely foreclosure real estate sales, and ensure proper default claims and expense accounting of all loan transactions and investor servicing.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank’s risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Ensures Bancorp adherence to FFIEC Classification guidelines within the Residential Mortgage portfolio by the monthly identification & analysis of high-risk foreclosure accounts.

• Maintains foreclosure and referral committee procedures, independently reviews collection, Loss Mitigation and HELOC servicing activities ensuring consistency with established policies and expectations.

• Drives Foreclosure, Bankruptcy and Property Preservation strategy on Mortgage and Consumer Real Estate secured loans.

• Ensures bankruptcy timelines are met by the attorney network and in accordance with federal and investor guidelines.

• Establishes sound equity review strategies and processes for real estate secured accounts.

• Works with Strategic Sourcing to onboard new vendors and develop relationships.

• Directs the Default Vendor Management program which includes partnering with Strategic Sourcing to onboard vendors and ensure strict work and compliance standards.

• Ensures Claims for reimbursement are filed accurately and timely to reduce losses for the bank.

• Develops & prepares management reports for investors, insurance companies, and government agencies regarding the status of foreclosure, litigation and mediation activities.

• Sets department objectives, budgets, & schedules; directs and manages all activities of the department to ensure procedures are properly and efficiently carried out.

• Minimizes losses by developing sound litigation and mediation strategies.

• Establishes & maintains departmental & company policies, manuals, & systems.

• Develops & prepares budget for assigned departments, monitoring monthly expenses, identifying & evaluating variances, & initiating controls to ensure adherence to budget.

• Maintains a compliance focused environment by strengthening key controls and developing sound management reporting.

• Participates in Sarbannes Oxley control assessments to ensure identified Risk areas are consistently performing within compliance.

• Establishes, maintains and monitors key risk controls while administering assigned responsibilities.

• Drives operational improvements designed to increase efficiency.

• Directs or administers personnel-related matters including interviewing & recommendations for hire, disciplinary action, performance evaluations, & training & development of staff.

SUPERVISORY RESPONSIBILITIES:

Responsible for providing employees timely, candid and constructive performance feedback; developing employees to their fullest potential & provide challenging opportunities that enhance employee career growth; developing the appropriate talent pool to ensure adequate bench strength & succession planning; recognizing & rewarding employees for accomplishments.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• Bachelor's degree in business or equivalent experience.

• Minimum of 10 years of increasing responsibility in banking, Mortgage preferred.

• Minimum of 10 years of management experience.

• Thorough Knowledge of mortgage banking specifically default servicing (Collections, Loss Mitigation, Foreclosure, Bankruptcy, Claims and REO).

• Strong organizational skills with ability to multi-task.

• Possess effective communication & interpersonal skills.

• Innovative thinker that can drive change throughout the department and organization.

#LI-RD1

Senior Default Servicing Manager

LOCATION -- Cincinnati, Ohio 45227

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

Introduce yourself to our team to stay connected on future opportunities. We look forward to finding the right place for you. Are you ready to take the next step?

Fifth Third Bank, National Association is one of the top-performing banks in the country, with a history that spans more than 150 years. We’ve staked our claim on looking at things differently to make banking a Fifth Third better. This applies to our relationships with customers and employees alike.We employ about 18,000 people while offering:• A chance for employees to build their future, with supportive career development and comprehensive health and financial wellness programs.• An environment where we win together by celebrating achievements and working collaboratively.• An opportunity to make a difference in a positive and lasting way. Everything we do is geared toward improving lives.We’re proud that Fifth Third is a warm and caring place to grow – as a customer and as a team member.