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GENERAL FUNCTION: Complete reviews and certifications for all Bancorp Note collateral sales and transfers, which encompass Fifth Third Mortgage Originations, Third Party originations, CRA and MSR transactions. Maintain Service Level Agreement performance for customer service, key document requests, compliance audits, investor sales and certification of loans that are responsible for generating profit premium each month for the bank.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank’s risk appetite, achieves result s by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Follows the workflow of the custodial vault function while maintaining optimum efficiency and cost effectiveness and ensuring that production standards are met and sustained.

• Have knowledge of all processes and procedures being conducted through the department.

• Certify and process all mortgage loan sales and liquidated loans in accordance with FHLMC, FNMA & GNMA guidelines within the established deadlines; including, CRA (Community Re-investment Act) loans.

• Receive Mortgage Service Rights (MSR) collateral files from transfer custodian and complete re-certification process and tracking within the investor established timeframe.

• Processes all private Investor sales for accuracy, tracking and retains custody.

• Process jumbo sales list from Capital Markets and prepare for the sold service release transfer. Complete collateral files to be shipped to new custodian.

• Escalate issues to management that require communications with GSE’s, GNMA, Legal Counsel and other internal business partners to resolve mortgage note exception issues, in order to minimize financial risk to the Bank.

• Assist in preparation for all investor visits and audits as well as internal audits related to the Custodial Vault function. Assuring all audit requirements are met as satisfactory.

• Performs monthly internal quality control testing of certifications completed by custodial vault employees and provides results reporting to each investor in accordance with agency custodial vault requirements

• Maintains accurate and ongoing tracking of incoming/outgoing mortgage notes to ensure Bancorp security and proper chain of custody and ownership

• Follows the guidelines, requirements and policies of the Bank, including Safe Guarding Customer Information and Risk Management.

• Maintain daily the required tracking/reporting for GNMA specific loans pools.

• Perform any other duties as assigned.

SUPERVISORY RESPONSIBILITIES: None

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• High school diploma or equivalent. Some college preferred.

• Minimum of 2 years relevant experience.

• Must understand and be able to perform every function within the department.

• Must be able to work efficiently in DokTrak.

• Good verbal and written communication, spelling, grammar and typing skills.

• Good organization skills, attention to details, self motivated.

• Good numerical organization skills, problem solving skills.

• Advanced PC skills (Excel, Word and Outlook).

• Demonstrated ability to work in a team environment.

#LI-EG1

Investor Specialist II

LOCATION -- Cincinnati, Ohio 45227

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

Introduce yourself to our team to stay connected on future opportunities. We look forward to finding the right place for you. Are you ready to take the next step?

Fifth Third Bank, National Association is one of the top-performing banks in the country, with a history that spans more than 150 years. We’ve staked our claim on looking at things differently to make banking a Fifth Third better. This applies to our relationships with customers and employees alike.We employ about 18,000 people while offering:• A chance for employees to build their future, with supportive career development and comprehensive health and financial wellness programs.• An environment where we win together by celebrating achievements and working collaboratively.• An opportunity to make a difference in a positive and lasting way. Everything we do is geared toward improving lives.We’re proud that Fifth Third is a warm and caring place to grow – as a customer and as a team member.