Fifth Third Bank Institutional Support Representative. in Cincinnati, Ohio


Fifth Third Bank is one of the top-performing banks in the country, with a heritage that spans more than 150 years. We've staked our claim on looking at things differently to making banking a Fifth Third Better. This applies to our relationships with customers and employees alike.

We employ about 18,000 people, and what we offer is:

# A chance for employees to build their future, with supportive career development and financial wellness programs.

# An environment where we win together. We celebrate achievement and work collaboratively. We're also a three-time Gallup Great Workplace honoree.

# An invitation to impact lives in a positive and lasting way. Everything we do is geared toward improving lives. That's fun and exciting.

It comes down to the fact that Fifth Third is a warm and caring place to with which to grow # as a customer or as a team member.

Central Operations is the home of over 2,300 employees who handle Fifth Third Bank's back-office functions and Contact Center services for nearly six million customers. Our goal is to operate as an efficient, behind-the-scenes machine to allow Fifth Third Bank transactions to be seamlessly executed for our affiliates and customers.

GENERAL FUNCTION: Under moderate supervision, assists Fifth Third Securities Institutional Investment Executives, Fixed Income Traders, Equity Traders, and customers with all operational aspects of their business, including customeronboarding,maintenance, cashiering processes, report monitoring, and projects as required.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensuresthatactions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.


.Accurately and timely processing of large Commercial client money movement requests.

.Review new Institutional applications and following up with Investment Executive and/or Inst.

Sales Client Services Specialist to resolve discrepancies.

.Open accounts accurately and maintain documentation. Monitor money line, debit balance, and

trade break reports daily.

.Monitor daily trade settlement reports and work in coordination with multiple delivery

departments at NFS to ensure accurate DVP/RVP functionality.

.Monitor / work Institutional debit balance report and daily account opening / processing statistic


.Entering / monitoring fund strike times, trading calendar schedules in CASHEMATRIX system.

.Oversee and execute the administration of onboarding and access granting of customers within

the Capital Markets' Money Market Portal program.

.Arrange and monitor customer's specific settlement instruction requests for trades placed.

.Assist manager in compliance-related issues with regard to fixed income products, as well as

internal/external audits.

.Perform all other duties as assigned.



  • Undergraduate degree or equivalent experience required.

  • Securities Industry Essentials (SIE), Series 7, 63 licenses required.

  • Knowledge of fixed income, equity, and mutual fund trading.

  • Ability to service both Investment Executives and clients of Fifth Third Securities in a

professional and accurate manner.

  • Ability to work in a stressful environment, meet deadlines, and service accounts with high

attention to detail.

  • Problem-solving abilities and critical thinking skills.

  • Ability to multi-task.

  • Excellent oral and written communication skills.

  • Strong math and organizational skills.

  • Proficiency in MS Word and Excel.

  • Working knowledge of trading systems preferred. Including web based and mainframe based


  • Understanding of quote systems and Bloomberg information services.

Fifth Third Bank is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.