Fifth Third Bank Global Payments Support Specialist II in CINCINNATI, Ohio
Fifth Third Bank is one of the top-performing banks in the country, with a heritage that spans more than 150 years. We've staked our claim on looking at things differently to making banking a Fifth Third Better. This applies to our relationships with customers and employees alike.
We employ about 18,000 people, and what we offer is:
# A chance for employees to build their future, with supportive career development and financial wellness programs.
# An environment where we win together. We celebrate achievement and work collaboratively. We're also a three-time Gallup Great Workplace honoree.
# An invitation to impact lives in a positive and lasting way. Everything we do is geared toward improving lives. That's fun and exciting.
It comes down to the fact that Fifth Third is a warm and caring place to with which to grow # as a customer or as a team member.
Central Operations is the home of over 2,300 employees who handle Fifth Third Bank's back-office functions and Contact Center services for nearly six million customers. Our goal is to operate as an efficient, behind-the-scenes machine to allow Fifth Third Bank transactions to be seamlessly executed for our affiliates and customers.
GENERAL FUNCTION: Under general supervision, performs critical monitoring, processing and support functions for high risk payment applications with essential duties and responsibilities including processing of incoming and outgoing highdollar,timesensitive, funds transfer activity via the SWIFT networks. This position may be responsible for all or any combination of these defined duties and responsibilities encompassed within Global Payments Operations and the administration ofDepositAccountControl Agreements.
Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures thatactions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
ESSENTIAL DUTIES & RESPONSIBILITIES:
. Processes international and domestic inbound/outbound payments via internal payment origination networks.
. Monitors inbound/outbound fraud related/anti-money laundering payment activity according to federal regulations and associated procedures accurately and in a timely manner; escalating to Bank Compliance/management as needed.
. Effectively route international USD payments as instructed by client to third party international clearing banks.
. Proper execution of foreign currency exchange transactions including foreign denominated checks and wires.
. Perform general analytics and execution of defined payment related credit risk exceptions by referencing multiple internal applications to assess associated bank driven risk tolerances (i.e. acct balance, established credit limits,bankexposureamount, past historical activity).
. Execute on governmental mandated payment remittances in accordance with specific federal regulations
. Responsible for all facets of line of business compliance program to ensure full compliance with state and federal laws, rules and regulations (i.e. E, NACHA, FFIEC).
. Develop and maintain strong partnerships with internal sales and support teams and other internal and external customers
. Initiates payment related research requests via centralized problem resolution tracking system.
. Handles any routine inquires and confirmations for internal sales support and/or external direct support.
. Utilizes multiple servicing systems for research and processing (i.e. Mobius, PEP+, MTS, CRM, SPOT, ACE, SWIFT, EDI, FTD).
. Performs outbound funds transfer verification for fraud risk and/or customer special instructions.
. Assists with the planning, testing and implementation of new applications, enhancements, conversions and/or acquisitions.
. Processes all daily work according to department procedures and bank policies.
. Review operational procedures/methods, recommending changes for improvements with an emphasis on automation and efficiency.
. Escalates large dollar/high value customer specific system and servicing issues as appropriate.
. Demonstrate the ability to work efficiently with a low margin of error.
. Collaborates proactively/effectively with team to achieve shared goals.
. Other duties as assigned.
SUPERVISORY RESPONSIBILITIES: None
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
. HIGH RISK AREA requires annual background and credit check
. High School diploma or its equivalent. * two (2) to three (3) years prior banking experience, preferably in Global Payments
. PC skills including familiarity with Windows, Microsoft Word, and Excel.
. Excellent organizational skills.
. Ability to function in a fast paced environment.
. Must have very good mathematical skills.
. Ability to handle highly sensitive customer issues
. Multi-task oriented.
. Commitment to teamwork.
. Proficiency with 10-key required.
. Ability to research, recognize and solve problems.
. Ability to handle fluctuating volumes.
. Strong written and verbal communication skills.
. Exceptional written and oral communication skills.
. Exceptional analytical skills.
. Basic to intermediate level knowledge of Microsoft suite of products: Word, Excel, Access.
Fifth Third Bank is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.