Fifth Third Bank Directed Trading Specialist I. in Cincinnati, Ohio
Fifth Third Bank is one of the top-performing banks in the country, with a heritage that spans more than 150 years. We've staked our claim on looking at things differently to making banking a Fifth Third Better. This applies to our relationships with customers and employees alike.
We employ about 18,000 people, and what we offer is:
# A chance for employees to build their future, with supportive career development and financial wellness programs.
# An environment where we win together. We celebrate achievement and work collaboratively. We're also a three-time Gallup Great Workplace honoree.
# An invitation to impact lives in a positive and lasting way. Everything we do is geared toward improving lives. That's fun and exciting.
It comes down to the fact that Fifth Third is a warm and caring place to with which to grow # as a customer or as a team member.
Central Operations is the home of over 2,300 employees who handle Fifth Third Bank's back-office functions and Contact Center services for nearly six million customers. Our goal is to operate as an efficient, behind-the-scenes machine to allow Fifth Third Bank transactions to be seamlessly executed for our affiliates and customers.
GENERAL FUNCTION: Responsible for accurate and timely processing of all trading activities for outside directed accounts, in an area of high dollar volume, client sophistication and trust and under moderate supervision. Serves as primary trading contactwith clients and/or their business partners. Adheres to internal department procedures and deadlines to ensure regulatory compliance and exemplary customer service.
Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank#s risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Customer Service/Processing of client trading activity # 80%:
o Primary point of contact for trading for internal and external customers and/or their representative on all assigned custody account relationships.
o Process purchase and redemption trades, based on customer requests in an accurate and timely fashion in accordance with prescribed deadlines and departmental procedures. This includes input and verification of trade information, confirmation oftrades, if applicable and resolution of money differences between the Bank and outside brokers.
o Complete daily system trade reports and provide notification of failed trades to appropriate parties.
o Research and resolve questions and inquiries presented by clients, their partners, relationship management, custody administrators and/or all other internal parties and communicate resolution in a timely manner. Escalate issues/problems appropriately,according to established escalation paths.
o Work closely with the Global Security Services group (GSS) in a collaborative role to ensure customer service needs are met.
o Fully understand client expectations and operating requirements to ensure service level standards are met or exceeded.
o Input of Remote Wire transfers, per client direction.
o Process Cash Movement in an accurate and timely fashion in accordance with prescribed deadlines and departmental procedures.
o Ensures compliance with Fifth Third Policies and procedures.
o Follow all compliance requirements of Securities Services including the collection and retention of proper account documentation.
o Back up team members and department in general.
SUPERVISORY RESPONSIBILITIES: None.
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
Bachelor's degree in Business, Finance, Accounting, or progress towards degree or equivalent work experience.
Minimum 1 year of Operations experience in Securities industry. Trust/Securities Processing/Banking and/or back
office operations processing experience preferred.
Minimum 1 year previous customer service experience required.
Knowledge of cash/securities clearance processing preferred.
Possess excellent written and verbal communication skills including the ability to effectively communicate on behalf of
the Bank to both internal and external clients.
- Possess professional customer service skills # must be service focused and oriented toward exceptional customer
Strong Mathematical and organizational skills.
Ability to work in stressful environment and meet deadlines.
Strong interpersonal/relationship skills.
Comfortable interfacing with all levels of management and clients, both internal and external.
Ability to multi-task with high attention to detail, including managing multiple client accounts and projects with varying
priorities and deadlines.
Ability to recognize potential problems and formulate solutions in a timely manner.
Proficient in MS Excel and Word.
Resourceful and results oriented.
Fifth Third Bank is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.