Fifth Third Bank Dir, Distr. Strategy & Retail Analytics in CINCINNATI, Ohio
Fifth Third Bank is one of the top-performing banks in the country, with a heritage that spans more than 150 years. We've staked our claim on looking at things differently to making banking a Fifth Third Better. This applies to our relationships with customers and employees alike.
We employ about 18,000 people, and what we offer is:
# A chance for employees to build their future, with supportive career development and financial wellness programs.
# An environment where we win together. We celebrate achievement and work collaboratively. We're also a three-time Gallup Great Workplace honoree.
# An invitation to impact lives in a positive and lasting way. Everything we do is geared toward improving lives. That's fun and exciting.
It comes down to the fact that Fifth Third is a warm and caring place to with which to grow # as a customer or as a team member.
In Retail at Fifth Third Bank, we continue to focus on delivering a world-class customer experience by keeping the customer at the center of everything we do. Our teams are fully committed to working as One Bank to provide our customers the financial support they need when they need it. Being a Fifth Third better means we are there for our customers and ready to earn their trust and confidence when providing solutions for their needs.
Responsible for directing all aspects of the Bancorp branch & ATM network management as well as the Retail analytics function. This includes leading and developing a multi-year strategic distribution plan, annual budgeting, managementreporting,coordination of monthly operating reviews, supplier selection, partner relationships, and business case development for network optimization efforts. Strong collaboration amongst internal and external partners is critical to ensure that siteselection,installation, site (including signage and environmental standards) maintenance, cash management; employee training and customer education activities are performed in a manner that meets strategic, operational, and financial targets.Responsibilities alsoinclude leading Retail line of business analytics and management reporting covering all aspects of the business. This includes identifying revenue growth opportunities within each branch trade area.
Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensuresthatactions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
ESSENTIAL DUTIES & RESPONSIBILITIES:
.Own, develop, and execute on overall strategy, planning, and execution of the bank's entire branch/ATM networks
.Oversee Retail analytics function that includes branch goal setting, building business cases, owning branch staffing models, identification of revenue growth opportunities via customer and distribution analytics, as well as household andoperationalanalytics
.Ongoing profitability assessment of individual branch/ATM locations that encompasses a holistic physical distribution plan to optimize the deployment of both
.Strong collaboration skills: work closely with key partners and leaders across the organization
.Lead and maintain ATM supplier relationships, pricing, and contract negotiations
.Lead an operating review process that provides timely reporting and proactive insights for strategic direction including reporting of financial performance and customer usage patterns for branches and ATMs
.Collaborate on the development and execution of Multichannel Platform elements of the Bancorp's Omni Channel vision as they relate to ATM and branch functionality
.Compliance with all regulatory and risk mitigation objectives
.Additional responsibilities as required
Responsible for providing employees and suppliers timely, candid and constructive performance feedback; developing employees to their fullest potential and provide challenging opportunities that enhance employee career growth; developing theappropriatetalent pool to ensure adequate bench strength and succession planning; recognizing and rewarding employees for accomplishments.
All the above duties and responsibilities are essential job functions for which reasonable accommodation will be made. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform thejobproficiently. This position description is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Employees may be required to perform any other job-related instructions as requested by their supervisor, subjecttoreasonable accommodation.
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
.Minimum of 10 years experience required in retail analytics & distribution planning
.BA/BS degree required; MBA strongly preferred
.Financial services experience preferred
.Proven management of professionals/teams
.Excellent presentation and communication skills
.Strong analytical and problem-solving abilities
.Proven ability to manage multiple complex projects simultaneously
.Demonstrated strategic ability
.Normal office environment conditions
.Extended viewing of CRT screen
.Must visit affiliate banks and candidate ATM sites on a regular basis
Fifth Third Bank is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.