Fifth Third Bank Commercial Digital Product & Channel Mgr. in CINCINNATI, Ohio
Fifth Third Bank is one of the top-performing banks in the country, with a heritage that spans more than 150 years. We've staked our claim on looking at things differently to making banking a Fifth Third Better. This applies to our relationships with customers and employees alike.
We employ about 18,000 people, and what we offer is:
# A chance for employees to build their future, with supportive career development and financial wellness programs.
# An environment where we win together. We celebrate achievement and work collaboratively. We're also a three-time Gallup Great Workplace honoree.
# An invitation to impact lives in a positive and lasting way. Everything we do is geared toward improving lives. That's fun and exciting.
It comes down to the fact that Fifth Third is a warm and caring place to with which to grow # as a customer or as a team member.
GENERAL FUNCTION: The Commercial Digital Product and Channel Manager will be responsible for: 1)collaborating with design, technology, and analytics partners to manage new features from
ideation through production release in Agile development, 2) ensuring key metrics are being met,and 3) pushing boundaries to introduce new and innovative digital solutions to build trust and
exceed customer expectations. Will work closely with line of business partners to understand
business goals and objectives and ensure our efforts are adding business and customer value.
Responsible and accountable for risk by openly exchanging ideas and opinions, elevating
concerns, and personally following policies and procedures as defined. Accountable for always
doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a
positive customer experience. While operating within the Bank's risk appetite, achieves results by
consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
ESSENTIAL DUTIES & RESPONSIBILITIES:
.Driving the strategy and roadmap to improve your digital product experiences across mobile apps
.Assess value, develop cases, and prioritize stories, epics and themes to ensure work focuses on
those with maximum value that are aligned with product strategy.
.Collaborating with Agile Scrum team on all new feature development, including building backlog,
contributing to/reviewing/approving user stories, sprint support, and QA testing; including
participating in agile team ceremonies such as sprint reviews/demos.
.Engaging with research team to define and implement customer usability testing, concept
validation, and co-creation studies to gain insights and identify customer needs and solutions
.Partnering with design and user experience colleagues to ensure an intuitive customer-research
led UX/UI that meets customer needs
.Lead and manage cross-functional teams to get buy-in/approval/guidance, including lines of
business, operations, legal, compliance, information security, fraud, and related functions
.Track and monitor key performance indicators
.Establish annual goals and objectives for products
.Provide transparency and ongoing communications with line of business partners/key stakeholders
.Maintain and provide product information to Servicing partners for contact center training
.Actively monitor industry trends; participate in industry forums, professional associations,
SUPERVISORY RESPONSIBILITIES: Responsible for providing employees timely, candid and
constructive performance feedback; developing employees to their fullest potential; developing the
appropriate talent pool to ensure adequate bench strength and succession planning; recognizing and
rewarding employees for accomplishments. Assist in the development of appropriate talent pool
to ensure adequate bench strength and succession planning.
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
.Bachelor's Degree required
.5- 7years of related experience
.Demonstrated success in strategic development and program execution with Commercial Banking, Business Banking, and Treasury Management digital client onboarding products such as:
o Client Due Diligence
Know Your Customer
Risk profiling and scoring
o Legal agreement and contract management Service request and case management
.Solid digital product management background
.Experience working in Agile development preferred
.Ability to have fun and a willingness to try new things and challenge the status quo
.Effortlessly collaborative with strong intellectual curiosity and creative problem solving
.Strong analytical skills with ability to work through complex concepts/data and present well
thought-out, simple solutions
.Ability to self-motivate and work well independently and with different teams
.Strong presence with ability to interact with and influence all levels of the organization
.Normal office environment with little exposure to dust, noise, temperature and the like.
.Extended viewing of CRT screen.
.Travel approximately 25% (domestic).
Fifth Third Bank is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.