Fifth Third Bank Annuity Processing Specialist in Cincinnati, Ohio

JOB DESCRIPTION:

Fifth Third Bank is one of the top-performing banks in the country, with a heritage that spans more than 150 years. We've staked our claim on looking at things differently to making banking a Fifth Third Better. This applies to our relationships with customers and employees alike.

We employ about 18,000 people, and what we offer is:

# A chance for employees to build their future, with supportive career development and financial wellness programs.

# An environment where we win together. We celebrate achievement and work collaboratively. We're also a three-time Gallup Great Workplace honoree.

# An invitation to impact lives in a positive and lasting way. Everything we do is geared toward improving lives. That's fun and exciting.

It comes down to the fact that Fifth Third is a warm and caring place to with which to grow # as a customer or as a team member.

Central Operations is the home of over 2,300 employees who handle Fifth Third Bank's back-office functions and Contact Center services for nearly six million customers. Our goal is to operate as an efficient, behind-the-scenes machine to allow Fifth Third Bank transactions to be seamlessly executed for our affiliates and customers.

GENERAL FUNCTION: Under general supervision, responsible for all aspects of processing annuity business from start to finish. Responsible for processing and reviewing all documentation for annuities (fixed and variable) in a fast-paced environment. Must be able to handle large volumes of applications and delivery requirements in a time sensitive manner and respond promptly and professionally to the sales force.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank#s risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES & RESPONSIBILITIES:

  • Process annuity applications, review for missing paperwork/documents and verify processing requirements.

  • Ensure that all needed forms are submitted with the application and all processing guidelines are met in a timely manner.

  • Act as liaison between registered representatives and carriers for coordinating the application process, including all required documentation.

  • Follow-up on pending and open business.

  • Verify sufficient funding is in place prior to business submission.

  • Ensure that all commission entries are accurate and process updates for any approved changes.

  • Responsible for establishing and maintaining insurance license and appointments with various insurance carriers.

  • Responsible for tracking, maintaining, and updating license renewals, continuing education requirements and employee records in Rep Center to ensure agent license is compliant with the Department of Insurance guidelines and firm policies.

  • Coordinate collection and reporting of licensing/appointment data.

  • Maintain and update insurance carriers with representative residential/business address and contact information.

  • Responsible for implementing/updating procedures for annuity and licensing and appointment processing.

  • Responsible for updating the fixed rate grid and relaying fixed rate updates to the sales force.

  • Obtain and relay any necessary information and correspondence between the clients, vendors, and other services providers.

  • Communicate regularly with sales staff, management, vendors, and clients to be sure the highest possible quality of customer service is being provided for every individual.

  • Respond promptly and courteously to sales force.

  • Other duties as assigned.

SUPERVISORY RESPONSIBILITIES: None.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

  • Insurance license preferred. Series 7 and 63 preferred.

  • Insurance and financial service experience preferred.

  • Excellent customer service and communication skills required. Must be detail oriented and able to multi-task. Prior experience with Finetre/AnnuityNet software would be beneficial.

Fifth Third Bank is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.